Sales Policy – WildLuiss

Effective Date: January 6, 2025

Welcome to WildLuiss! We are committed to providing you with an enjoyable shopping experience and offering high-quality Christmas decorations and holiday essentials. This Sales Policy outlines the terms and conditions that apply to all transactions made on our website https://wildluiss.com. By placing an order with us, you agree to comply with the terms outlined below.

1. Product Availability

All products offered for sale on our website are subject to availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and provide alternative options or a full refund. We strive to keep our website updated with the most accurate inventory information, but occasional discrepancies may occur.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD (United States Dollar) and are subject to change without notice. While we make every effort to ensure that the prices displayed on our website are accurate, errors may occur. In such cases, we reserve the right to correct the pricing and notify the customer before processing the order.

  • Payment Methods: We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other payment processors supported by our website. All payments are processed securely through trusted third-party providers.

  • Sales Tax: Sales tax will be applied to orders based on the destination address and local tax laws. The applicable sales tax will be calculated at checkout.

3. Order Processing and Confirmation

Once you have placed your order on our website, you will receive an Order Confirmation email outlining the details of your purchase, including the items ordered, the total cost, and an estimated shipping date. This confirmation does not guarantee that your order will be processed, as it may be subject to additional verification steps.

  • Order Processing Time: Orders are typically processed within 1-2 business days. We strive to ship your items as quickly as possible, but processing times may vary during peak seasons or for customized products.

  • Order Cancellation: Once an order has been placed, it cannot be canceled or modified unless explicitly stated by our customer service team. If you wish to cancel or modify an order, please contact us immediately at info@wildluiss.com. If the order has already been processed or shipped, it will be subject to our Refund and Returns Policy.

4. Shipping and Delivery

  • Shipping Rates: Shipping costs are calculated at checkout based on the destination address and the weight of the items purchased. We offer various shipping methods, including standard and expedited services.

  • Delivery Time: Delivery times vary based on the shipping method selected and the delivery address. Standard shipping typically takes 5-7 business days, while expedited shipping can arrive within 2-3 business days.

  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

  • Shipping Restrictions: At this time, we only ship within the United States. For international shipping, please contact our customer service team at info@wildluiss.com for further assistance.

5. Returns and Exchanges

Our Refund and Returns Policy applies to all sales. If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. To be eligible for a return, items must be unused, unwashed, and in the original packaging with all tags attached. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return.

6. Damaged or Defective Products

We take great care in packaging and shipping your items. However, if you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange a replacement or refund as needed. In these cases, we will cover the return shipping costs.

7. Promotions and Discounts

  • Coupons and Discounts: From time to time, we offer promotions, discounts, and coupon codes on our website. These offers are subject to terms and conditions, including expiry dates, minimum purchase requirements, and exclusions.

  • Limited-Time Offers: Sales events, such as holiday promotions or special discounts, may be available for a limited time only. These offers cannot be combined with other discounts unless otherwise stated.

  • Price Adjustments: If you purchase an item and the price is reduced within a specified period, we may provide a price adjustment. Please contact our customer service team at info@wildluiss.com for assistance.

8. Customer Service

If you have any questions or concerns about your order, product availability, shipping, or returns, please feel free to reach out to our customer service team. We are here to assist you and ensure you have a pleasant shopping experience with WildLuiss.

You can contact us through the following: