Shipping Policy – WildLuiss

Effective Date: January 6, 2025

At WildLuiss, we are committed to delivering your holiday décor products in a timely and reliable manner. This Shipping Policy outlines the shipping procedures, rates, and terms for all orders placed on our website https://wildluiss.com. By placing an order with us, you agree to the terms and conditions outlined below.

1. Shipping Methods and Delivery Time

We offer a variety of shipping options to accommodate our customers’ needs. The delivery times depend on the shipping method selected at checkout and the destination address.

  • Standard Shipping: Delivery within 5-7 business days (excluding weekends and holidays).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for orders placed before 12 PM (Noon), subject to availability.

Please note that delivery times are estimates, and actual shipping times may vary based on the carrier, weather conditions, and other factors.

2. Shipping Rates

Shipping costs are calculated based on the following factors:

  • Destination: Shipping fees vary by delivery location (domestic U.S. only).
  • Weight: The weight of your order affects the shipping cost.
  • Shipping Method: Standard, expedited, or overnight shipping will have different pricing.

Shipping fees will be clearly displayed at checkout before you finalize your order.

3. Order Processing

All orders are processed Monday through Friday, excluding weekends and holidays. Orders are typically processed within 1-2 business days from the time the order is placed. You will receive an order confirmation email as soon as your order has been placed, followed by a shipping confirmation email with a tracking number once your order has been dispatched.

Note: During peak seasons such as the holidays, processing and shipping may take longer. We recommend placing orders in advance to ensure timely delivery.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your order. If you do not receive tracking information within 3 business days of your order being processed, please contact us at info@wildluiss.com for assistance.

5. Shipping Restrictions

At this time, we only offer shipping within the United States. For customers outside of the U.S., we are unable to process international orders. If you are interested in shipping internationally, please contact our customer service team at info@wildluiss.com to inquire about possible arrangements.

6. Address Accuracy

Please ensure that all shipping information provided during checkout is accurate and complete. WildLuiss is not responsible for delays or undeliverable shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at info@wildluiss.com to make corrections before we process your order.

7. Shipping Delays

While we make every effort to ensure timely delivery, certain factors may result in shipping delays that are beyond our control. These include, but are not limited to:

  • Carrier delays or strikes
  • Weather conditions
  • High volume during peak seasons (e.g., holidays)
  • Incorrect shipping information provided by the customer

In the event of shipping delays, we will notify you as soon as possible and work to resolve the issue. We encourage customers to order early during busy seasons to avoid last-minute delays.

8. Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact us immediately at info@wildluiss.com. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement. For damaged items, please provide photos of the damage and the original packaging to assist in the claims process.

9. Refused or Undeliverable Shipments

If a shipment is returned to us due to an incorrect address, refusal at delivery, or any other issue that prevents delivery, we will notify you. If we are unable to resolve the issue and resend the package, we may issue a refund, less the cost of return shipping.

10. Customs Duties and Taxes

For domestic orders, WildLuiss will cover the applicable sales tax. However, if there are any fees associated with your delivery (e.g., customs duties, local taxes), the customer is responsible for these charges.

11. Free Shipping Promotions

From time to time, we may offer free shipping promotions. Free shipping offers are subject to specific terms and conditions and may apply only to certain order values or shipping methods. Free shipping promotions are for standard shipping only, unless otherwise specified.

12. Changes to Shipping Policy

WildLuiss reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated. We encourage you to review this policy periodically for the most up-to-date information.

13. Contact Us

If you have any questions regarding shipping, delivery, or any other related inquiries, please contact us at: